Learn about safety, delivery, returns, and more.The Covid-19 restrictions put many retailers, including Euro-Markt, on the vital role of delivering home goods for people across the country. We all work hard to get you the products you need. In everything we do, the health and safety of our employees, partners and customers remains our top priority.
Frequently asked questionsCan I order normally? Will Euro-Markt deliver my package?
Yes, all business activities at Euro-Markt will are operating normally. Of course, we will inform you about any changes. You can always see the current delivery times when placing an order under My Orders in your customer account. When choosing a delivery address, please note that some companies and shops for pick up may be closed or working in limited hours.
Are there any effects on delivery times?
We are committed to fast shipping all year round. We continue to make important updates to our logistics, transportation, supply chain and other processes on a regular basis. We adhere to extensive health and safety measures to protect our employees when packing and shipping products, to meet order demand and to improve delivery speeds. The estimated delivery times can be found on the respective delivery detail page.
What measures is Euro-Markt taking to protect its employees and customers?
Since the beginning of the current situation in connection with COVID-19, we have been working closely with the health authorities in order to be able to react quickly. In this way we ensure that we can continue to be there for customers and at the same time take care of our employees. Over 50 processes in logistics were converted to protect employees and customers. We have distributed protective clothing such as face masks to our employees and delivery partners. Disinfectant wipes and hand disinfectants are already used as standard across our entire network.
Is it still possible to return parcels?
Returns are of course possible. Under My orders you can see the respective return periods and return your orders.
Is it safe to order products online from Euro-Markt and have them delivered to my home?
According to information from the European Center for Disease Prevention and Control (ECDC), there is no proven transmission of Covid-19 via parcels. In principle, it is recommended to observe the hygiene rules. You can find more information on the ECDC website [external link].
Is it possible to reduce contact with the driver during parcel delivery?
Yes, Euro-Markt currently offers contactless deliveries. Our delivery partners are encouraged to reduce contact with customers to the bare minimum. This can mean that the driver places the parcel in front of the customer's front door and then maintains a certain safety distance. If it is necessary to check your identity card, this should also be carried out at a certain distance. You can also choose a safe place for the driver to drop off your parcel if you cannot open the door. Drivers are asked to accommodate your preference whenever possible. In the final step before completing your order, you can use the "Add delivery instructions" for additional instructions for the delivery service.
Are pick-up stations available for delivery?
Yes, we are working with our partners to ensure that pick-up station locations remain available and accessible whenever possible. If your order is in a temporarily inaccessible locker or a temporarily inaccessible pick-up station, we will cancel your order and you will receive a full refund. If you wish, please order the item at an alternative address. If your preferred location is temporarily unavailable, you can search for alternative locations.
Does Euro-Markt still deliver large and bulky items?
Yes, we still deliver large and bulky items such as large household electrical appliances. However, the safety of our providers and customers is our top priority, which is why we have increased our security precautions for home deliveries.